About Us

Apex4Tutoring Pty Ltd

Privacy and Personal Information Protection Act 1998

1.We respect your privacy

1.1 Apex4Tutoring Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

1.2 We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

1.3 "Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

1.4 You may contact us in writing via email for further information about this Privacy Policy.

2. What personal information is collected

2.1 Apex4Tutoring Pty Ltd will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

2.2 You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates and process your product or service order.

2.3 We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

2.4 Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

3.1 Apex4Tutoring Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

3.2 By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

4.1 Apex4Tutoring Pty Ltd may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services, and opportunities available to you.

4.2 Apex4Tutoring Pty Ltd will use personal information only for the purposes that you consent to. This may include to:

1. (a) provide you with products and services during the usual course of our business activities;
2. (b) administer our business activities;
3. (c) manage, research and develop our products and services;
4. (d) provide you with information about our products and services;
5. (e) communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail;
6. (f) investigate any complaints.
7. If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

4.3 We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

4.4 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

5. Disclosure of your personal information

5.1 Apex4Tutoring Pty Ltd may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

5.2 If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. Hosting and International Data Transfers

6.1 Information that we collect may from time to time be stored, processed in, or transferred between parties or sites located in countries outside of Australia. These may include but are not limited to Australia.

6.2 We and our other group companies have offices and/or facilities in Australia; the use of binding corporate rules, a copy of which you can obtain from Apex4Tutoring Pty Ltd.’s Data Protection Officer.
The hosting facilities for our website are situated in Australia.

6.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

7. Security of your personal information

7.1 Apex4Tutoring Pty Ltd is committed to ensuring that the information you provide us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

7.2 Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with all the requirements and that have adequate technical measures in place to protect personal information against unauthorised use, loss, and theft.

7.3 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Access to your personal information

8.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth), If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at support@apex4tutoring.com

8.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

9. Complaints about privacy

9.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to support@apex4tutoring.com We take every complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Changes to Privacy Policy

10.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

11. Website

11.1 When you come to our website (www.apex4tutoring.com), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

11.2 Cookies, We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer.
Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords.
These ads may appear on this website or other websites you visit.

11.3 Third party sites, Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Apex4Tutoring Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

This Privacy Policy was last updated on 13 May 2021.

1.How to succeed with online learning

If you’re new to the idea of taking classes online, it can take a bit of adjustment to get up to speed. To help you out, we take a look at some tips to help you succeed with online learning.

2. How To Succeed With Online Learning

For many students, the start of the new academic year looks very different. Whether you’re going to university for the first time or returning to continue your studies, the COVID-19 pandemic means there are many changes afoot. So, with many courses and classes taking place virtually,

3. how do you succeed with online learning?

As well as exploring some of the current debate around online learning, we’ll also look at some tips and tricks on how to maximise your effectiveness. For many learners, the skills and knowledge are already there. As we’ll see, it’s just a case of knowing how to apply them.

4.Are we ready for online learning?

The coronavirus pandemic has meant that we’ve all had to change and adapt our lives to some degree. In many cases, it’s also accelerated some of the trends that we were already seeing. One such change is the move towards online learning. But are students ready for a fully or mostly online experience?

If the failure that has occurred is not a major failure but is still a failure on the part of Apex4, Apex4 is required to rectify the failure. This might involve, but is not limited to, rescheduling a tutoring session, or part of a tutoring session.

Contact Apex4 Customer Support https://apex4.com.au/support/.